Shipping Policy

The delivery timeline for your order can be influenced by a variety of factors, and while we aim to provide accurate estimates, it’s essential to understand that most customers typically receive their packages within a range of ten to twenty business days. These business days exclude weekends, public holidays, and any days when extreme weather conditions, such as tropical storms, may impact shipping operations. During peak times, such as holiday seasons or major sales events, it’s common for the shipping and processing times to be extended due to the higher volume of orders. We ask for your patience and understanding in such cases, as external factors can sometimes delay the normal delivery schedule.

It’s important to keep in mind that we are unable to guarantee exact delivery dates or specific timeframes. Once an order is placed and confirmed, it’s not possible to make changes to the delivery address. For this reason, we highly recommend reviewing all shipping details carefully before completing your purchase to ensure that the provided information is accurate. This helps to prevent any delays or complications that may arise during the shipping process and ensures your order moves smoothly through the delivery network.

In addition to the usual factors affecting delivery timeframes, external circumstances such as severe weather, system slowdowns during high-demand periods, or increased seasonal demand can also contribute to longer delivery times. Furthermore, if there are errors in the shipping information you provide, carriers may require additional time for clarification, which can also delay delivery. If, after processing, an item in your order is found to be out of stock, our customer support team will notify you of the situation. They will help resolve the issue by canceling the out-of-stock item and arranging a refund if necessary.

We are pleased to offer free shipping on all orders, no matter the destination or order size. However, please note that if a delivery attempt fails twice—whether due to the recipient not being available to receive the package or a required signature not being provided—the package will be returned to us. In such cases, the order will be canceled, and the payment will be refunded to the original method of payment.

For customers who wish to track their orders, we provide a convenient Order Tracking page on our website. This page allows you to see the real-time status of your package, including whether it is being prepared, has been shipped, or is currently in transit to its destination.

In certain situations, shipping may not be possible. For example, items may be out of stock before the order is processed, certain remote regions may fall outside the delivery coverage of our carriers, or shipments to PO Box addresses cannot be completed, as carriers require a physical address. Additionally, payment issues, such as incomplete transactions or verification requirements, can prevent an order from being shipped.

If you receive an incorrect item, please contact us right away so that we can arrange for the return of the incorrect product and issue a refund. Returns based on size preference are also accepted; however, to obtain a replacement in a different size, a new order must be placed. If your package does not arrive within the estimated delivery timeframe, we recommend reviewing the tracking information provided. If the package is still unlocated or if you need further assistance, our support team is available at myneedoh@gmail.com. We will work with you to investigate the situation and find an appropriate solution.